InQuicker Gets 'High Marks'

from Flossmoor Teacher

Flossmoor first-grade teacher Emily Brodsky was juggling a demanding work schedule with a lengthy commute to Flossmoor from Chicago each day, and she admits she was guilty of doing what a lot of busy people do. She put off going to the doctor when the problem first started.

"My left ear had been bothering me on and off, but then one Friday morning, I woke up and the pain was just horrible. It had spread to my jaw, and I was almost in tears."

When her regular doctor was unavailable, Emily remembered Ingalls Urgent Aid Center in Flossmoor. Already at school for the day, Emily made an immediate appointment using the InQuicker system on her smart phone.

"I got in right at 9 a.m., saw the doctor, and I was already getting my prescription filled in the Ingalls Pharmacy by 9:40 a.m.," she said, and a few minutes later, she was back at school, ready to greet her 24 energetic students.

"It was a very positive experience; I would definitely go back again," Emily says.

Introduced in 2010, InQuicker is an innovative online registration and check-in service at the Ingalls Urgent Aid Centers in Flossmoor, Calumet City and Tinley Park. Like its name suggests, InQuicker makes a lengthy wait in an emergency department a thing of the past by allowing patients with non-life-threatening illnesses or injuries to schedule their urgent aid visits online.

"Then, instead of spending their valuable time in a waiting room, they can wait in the comfort and convenience of their own home or workplace," explains Michael Hicks, vice president of operations.

And as Emily discovered, InQuicker works on smartphones, too; so you can make an appointment while you're at work or on the train.

Then, once you arrive at your designated time at an Ingalls Urgent Aid Center, Ingalls guarantees that you'll be seen within 15 minutes or less by a healthcare professional.

"We know people have better ways to spend their time," Michael added.

As an extension of Ingalls Memorial Hospital's Emergency Department, Ingalls 24-Hour Urgent Aid Centers specialize in treating low-level, non-life-threatening illnesses and injuries in patients of all ages, from newborns through older adults. Each center is equipped with on-site laboratories, X-ray, CT and MRI capabilities, assuring prompt diagnosis, evaluation and treatment.

For more information about the InQuicker online registration and check-in system, visit www.Ingalls.org/InQuicker, and click on the Ingalls Urgent Aid location of your choice.

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